Understanding Your Finance Dashboard¶
The Finance section is your real-time view of money moving through 3Common. This article explains what each number means, where it comes from, and what you can do with it.
Who this is for
Hosts and finance admins who want to understand their revenue totals, payout history, refund volume, and current outstanding balances.
What you see on the Finance dashboard¶
When you open Finance from the main navigation, you land on the dashboard. Depending on your payout schedule, you will see one or more balance cards.
Available Balance¶
This is the money that is ready to be paid out to your bank account right now. It reflects ticket revenue that has cleared the 7-day processing hold.
If your payout schedule is manual (also called "by event"), an Initiate Payout button appears here. You can trigger a transfer whenever your balance is positive.
Pending Balance¶
This card appears when you are on the "by event" payout schedule. It shows revenue from ticket sales that is still inside the 7-day hold window. Pending funds move to Available automatically once the hold period clears.
Why the 7-day hold?
The hold covers chargebacks, disputes, and refund requests that arrive shortly after a purchase. Funds are held for 7 days from the date of the transaction, not the date of the event.
Partner Credit Balance¶
This card only appears if your account has partner credits (for example, from affiliate or kickback programs). It shows both the available credit and any credits that are still pending.
Revenue totals over time¶
The Finance dashboard does not currently show a single rolled-up revenue total. Revenue by event is visible inside each event's overview, and payout history shows gross revenue broken down per payout. If you need an aggregate view across all events for a given period, the Data & Reporting section has chart-based views with configurable time ranges.
Payout history¶
Below the balance cards, the Payouts table lists every payout that has been sent to your bank. Each row shows:
| Column | What it means |
|---|---|
| Date | When the payout was initiated |
| Gross | Total ticket revenue included in this payout |
| Fees | Platform and payment processing fees deducted |
| Net | What actually landed in your bank account (Gross minus Fees) |
| Status | Whether the transfer is pending, in transit, or complete |
Click any row to open the payout detail view. From there you can download a CSV for accounting or reconciliation. See View Payouts and Download as CSV for the step-by-step.
Refund volume¶
Refunds are tracked separately under Finance > Refunds. Each refunded order appears as a line item showing the original amount, the refunded amount, and the date. The table is exportable to CSV.
Refunds are also reflected in your balance: when a refund is issued, the refunded amount is deducted from your available or pending balance before the next payout is calculated.
Refunds after a payout
If a payout has already been sent and a refund is issued afterward, 3Common recovers the refunded amount from your next available balance. If your balance is insufficient, contact support.
Your payout schedule¶
Your payout schedule controls how often funds are automatically transferred to your bank. You can change it at any time from the Finance dashboard. The options are:
- Daily — Available balance is paid out every day
- Every Friday — Available balance is paid out weekly
- 1st of Every Month — Available balance is paid out monthly
- Per event (manual) — You initiate each payout yourself; no automatic transfers
Regardless of schedule, only funds that have cleared the 7-day hold are included in a given payout. See Update Payout Schedule for how to change your setting.
What is not yet in one place¶
There is currently no single "finance summary" view that rolls revenue totals, refund volume, outstanding balance, and the next scheduled payout date into one screen. Each piece is available, just across different parts of Finance:
- Balance: Finance dashboard
- Payout history and net revenue per payout: the Payouts table
- Refund volume: Finance > Refunds
- Revenue charts over time: Data & Reporting
A unified summary view is a planned improvement to the platform.
Troubleshooting¶
My available balance is lower than I expected
The 7-day hold is the most common reason. Revenue from recent ticket sales may still be within the 7-day processing window and not yet available.
If your schedule is "per event" (manual): Check the Pending Balance card on your Finance dashboard. It shows exactly how much is still in the hold window. Those funds will move to Available automatically once the hold clears.
If your schedule is daily, weekly, or monthly: There is no separate Pending Balance card — only funds that have cleared the hold are reflected in your Available Balance. If your balance looks lower than expected, compare it against sales from more than 7 days ago. Revenue from sales in the last 7 days will not appear until the hold period passes.
A payout shows as complete but I don't see it in my bank account
Bank transfer timing varies. Standard payouts can take 1 to 3 business days to appear after the payout status shows as complete. Instant payouts (if your account is eligible) typically arrive within 30 minutes.
I can't find the Finance tab
Make sure you are signed in with a host account that has the correct permission level. Viewers do not have access to Finance. See Invite users and set permissions to check your role.
My refund total doesn't match what I refunded
Refunds export from Finance > Refunds. If a refund was issued through a dispute or chargeback rather than a manual refund, it may appear under Finance > Disputes instead. Check both tabs to get the full picture.