Check-in and door workflow¶

Walk through a full example of buying tickets as a guest and then checking those tickets in using the 3Common host dashboard.

Quick steps¶

1. Open the public event page and start a ticket purchase.
2. Enter buyer and attendee details and complete checkout.
3. Open the order receipt email and download the tickets.
4. Open the event in the host dashboard.
5. Find the order and open Manage tickets.
6. Use the check-in view and scanner to check guests in.
7. Confirm check-in status and, if needed, check guests out.

When you are done, your guests will have valid tickets and your dashboard will show accurate check-in counts.

Step-by-step walkthrough¶

1. Start a ticket purchase from the event page¶

1. Open your event's public page in a browser.
2. Click the main call-to-action button (for example, Buy tickets here).
3. Select the tickets you want and click Continue.

2. Enter buyer and attendee details¶

1. In the checkout form, enter the buyer's first name, last name, and email.
2. For multi-ticket orders, enter details for each attendee (name and email for each ticket).
3. Click Continue to move to the confirmation step.
4. Review any subscription and terms checkboxes. For example:
   • Subscribe to our newsletter.
   • I accept the 3Common Terms of Service and Privacy Policy. (Required)
5. Check the required boxes and submit the order.
6. After payment, you should see an on-screen confirmation message.

3. Open the receipt email and tickets¶

1. Open the buyer's inbox and find the order receipt email from 3Common.
2. Open the email and review the contents:
   • Order summary.
   • Guest details.
   • Attached PDF tickets.
3. Open the attached PDF to view the tickets. Each ticket includes event details and a QR code that can be scanned at the door.

4. Open the event in the host dashboard¶

1. In the host dashboard, go to Events.
2. Click the relevant event from the list.
3. From the event header, you can access Share, Add guests, Check-in, and other quick actions.
4. Expand the event stats panel to see key metrics like orders and checked-in counts.

5. Find the order and open Manage tickets¶

1. From the event view, find the order associated with the guest (for example, by name or email).
2. Click the guest name in the orders list.
3. Click Manage tickets to see all tickets in that order.

6. Use the check-in view and scanner¶

1. From the event, open the Check-in view.
2. You will see tickets listed with statuses such as Awaiting and Checked In.
3. To manually check in a ticket, click Check-in and confirm.
4. To scan a QR code, click Open Scanner.
5. Point the scanner at the ticket's QR code. When successful, you will see a Success confirmation.
6. Close the scanner when you are done.
7. Repeat the process for additional attendees on the same order, searching by last name if needed.

7. Review and update check-in status¶

1. In the check-in table, verify that tickets you scanned are now marked as Checked In.
2. If you need to reverse a check-in (for example, if someone leaves), use Check Out when available.
3. Use filters or status chips (such as Awaiting Check-in, Checked In, and counts) to see how many guests have arrived.

Troubleshooting¶