Skip to content

Create Event Workflows

A quick guide to set up three common event workflows: a post-purchase thank-you email, auto-hiding a sold-out item, and a pre-event reminder.

Who this is for

Hosts setting up automated emails and actions for an upcoming event in 3Common.

Quick steps

  1. Open your event in 3Common, then go to Event workflows.
  2. Create a workflow for Order Made and add a Send Email action with a thank-you message.
  3. Create a workflow for Item Sold Out and add an Update Item Visibility action to hide the sold-out item.
  4. Create a workflow for Days before event starts and add a Send Email action to remind attendees.
  5. Save Changes, then Save & Activate each workflow.

Outcome: your event automatically thanks buyers, hides sold-out items, and reminds attendees before the event.

Scope

This guide covers event-level workflows created from your event's overview page. Global workflows exist but are out of scope here.

Step-by-step walkthrough

1. Open the event and go to Event workflows

  1. In the event sidebar, select Event workflows.

2. Workflow A: Order Made — send a thank-you email

  1. Click New Workflow.
  2. Name the workflow Order Made.
  3. Choose the Order Made trigger. Leave frequency as One Time or set Persistent if you prefer.
  4. Add a Send Email action.
  5. Configure recipients and content:
    • Recipients: event attendees or the email address associated with the order.
    • Subject: Thank you for attending!
    • Delivery type: Transactional Email.
    • Body: a short thank-you message that can use variables like order.event.name.
  6. Save your changes, then click Save & Activate.

3. Workflow B: Item Sold Out — hide the item

  1. Click New Workflow and select the Item Sold Out trigger.
  2. Confirm that this trigger runs when a specific item's quantity reaches zero.
  3. Choose the item (for example, General Admission).
  4. Add an Update Item Visibility action.
  5. Set visibility to Hidden so the sold-out item no longer appears.
  6. Optionally add a short description like hide item on sell out.
  7. Save your changes and click Save & Activate.

4. Workflow C: Days before event starts — attendee reminder email

  1. Click New Workflow and select Days before event starts.
  2. Name it something like Send an email 7 days before.
  3. Set the offset (for example, 7 days before event starts).
  4. Add a Send Email action.
  5. Choose recipients as Event attendees.
  6. Write a reminder subject line, such as The event is coming up!
  7. Draft the reminder email body with any key details attendees need.
  8. Save your changes, then click Save & Activate.

Troubleshooting

Workflow not triggering

Check that the workflow is activated and that the trigger condition is actually being met.

Emails not sending

Verify recipients and that the correct email type (such as Transactional Email) is selected for your account setup.

Sold-out item still visible

Confirm the Update Item Visibility action is set to Hidden and associated with the correct item.

Too many automations firing at once

Review your active workflows and adjust triggers or conditions so they do not overlap in unintended ways.