Overview

Hosts using 3Common have the flexibility to directly issue refunds to guests or for an entire event. Depending on your needs, you can choose to refund the full purchase amount (including fees) or only the ticket cost (excluding non-refundable service fees).

Refund Processing Time

• Processing Duration:

  Refunds typically take 5-10 business days to be re-deposited into the guest’s account.

• Note:

  While processing times may vary based on banking processes, our team is here to support you every step of the way.

Refund Options

When initiating a refund from your 3Common account, you have two options:

1. Full Refund (Including Fees):
   • Refund the entire amount paid by the guest.
   • This option includes the service fees.
   • Use this option if you decide to offer a complete refund, regardless of the non-refundable fee policy.
2. Partial Refund (Excluding Fees):
   • Refund only the ticket purchase amount, excluding service fees.
   • The service fees are non-refundable and are clearly communicated to guests at the time of purchase.
   • Choose this option to maintain the integrity of our fee structure while addressing guest concerns.

How to Refund a Single Ticket

1. Open Refund Options

• Go to the order details.
• Click “View refund options.”

2. Select Refund Type

• Choose “Refund only.”
• Update the refund amount:
  • Enter the cost of one ticket.
  • You may include or exclude the service fee (optional).

3. Edit the Order