Ticketing & payment processing fees are a normal part of selling paid tickets online. How you handle them directly affects guest experience, headline pricing, and your bottom‑line margin.
3Common gives you full control: you can either pass fees on to your guests (they pay the service + processing fee at checkout) or absorb them yourself (fees are taken out of the ticket price you set).
| Strategy | What Guests See | What You Receive | Great For |
|---|---|---|---|
| Pass Fees On | Ticket price + clearly‑labelled “Service & Processing Fee” | Full face‑value of each ticket | Maximising revenue per ticket while keeping ticket price competitive |
| Absorb Fees | Single, all‑inclusive ticket price | Ticket price minus fees | Simple, headline pricing; VIP or premium experiences |
When setting your ticket prices, you'll see a clear option to either pass the fees on to buyers (default) or absorb them yourself. The interface shows a detailed breakdown of the service fee and how each choice affects the buyer’s total.
If you toggle on “Absorb Fees,” you’ll immediately see how the buyer’s total changes. You can choose to pass on or absorb fees for each ticket type.
